Our second shop did something we did not expect. It loaded about 955 tagged pieces, each with its storage place — and then used DiamondOar mainly for stock. Billing at the counter barely started. We first saw that as a problem. It turned out to be the lesson.
What happened
The shop put real work into its stock. Every piece got a tag. Every tag was tied to a place — a safe, a tray, a showcase. The owner could see what was where.
But only a handful of bills were made in the system. The counter carried on the way it always had. We had built DiamondOar as a full system, billing first. This shop wanted stock control first, and that is what it used.
What it cost
The shop was paying for a full system and using part of it. Our setup also asked a lot before the shop saw any value: storage places, jewellery types and accounts all had to be set up by hand before the first piece could be loaded.
For us, it showed that our way of starting a shop was wrong. We were asking the whole team to change how they bill on day one. Most shops will not do that — and they are right to be careful.
What we learned
Many jewellery shops want stock control before anything else. They want to know what is in the safe, what is on the showcase, and what has gone missing. Billing is the next step, when the team is ready.
Stock is also where trust starts. An owner who can see every piece and its place begins to trust the system — and a shop that trusts its stock records is far readier to bill with them later.
The lesson
What we built
A stock-only package: Karat
Karat is for a shop that wants stock control first — receiving stock, storage places, tags and the showcase — without paying for a full counter system it is not yet using. A shop can move up later. See pricing.
A one-time setup where the basics come ready
Storage places, jewellery types and accounts now come ready in a one-time setup. The shop checks and adjusts them instead of building them from nothing, and can start loading stock sooner.
The flow a stock-first shop uses:
Getting stock right before billing
This shop showed us what a good stock start looks like. If you begin with stock, these steps make the rest easy later:
- Name every place. Each safe, tray and showcase gets a name. A piece is always in exactly one of them.
- Tag every piece with its own number, karat and weight. One piece, one tag.
- Receive new stock properly from day one. Every delivery from a supplier goes through a goods receipt, checked against the supplier's invoice, so the record never falls behind.
- Count once after loading. Check the loaded stock against the trays before you rely on it.
- Never guess. If an old tag or a handwritten sheet cannot be read, mark it unclear and let the owner decide.
What it means for a new shop
You do not have to change everything at once. If your worry is stock — the safe, the trays, the pieces that move between them — start there. Stock loading and training are included, and we help you tag and place your pieces.
When your team is ready, billing, old gold and credit are there. The stock you have already loaded is the same stock the counter sells from.
If you want to count your stock properly first, our jewellery stock audit checklist is a good start.
Start with your stock. See how in a 30 min Live Demo. Bring your questions and one of your real bills.