Open and close a till shift
Each cashier works in a shift on a register. Open it before the first sale. At the end of the day, count the drawer and close it.
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Where to find it
POS Terminal → Open Shift / Close Shift
1Open a shift
On the POS terminal, press Open Shift on the "No active shift" bar. Choose the Register, enter your Staff ID / PIN, and enter the Opening Cash in the drawer. Press Open Session.
2Bill as usual
All sales during the shift are counted against your register.
3Close the shift
Press Close Shift (top right). The Reconcile & Close Shift window shows the Shift Revenue Breakdown and the Expected Drawer Cash.
4Count the drawer
Enter the Counted Drawer Cash. If it differs from what is expected, the Drawer Variance shows; explain it under Notes / Explanation. Press Confirm & Close Shift.
Troubleshooting
| Issue | What to try |
|---|---|
| No register to choose | Registers are set up on the POS Registers screen. Ask your shop owner or admin to add one. |
| "Shift already open" on the register | Someone already has a shift open on it. Close that shift first, or choose another register. |
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Last updated: 2026-10-29
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